Refund Policy

At Aurea Hair, customer satisfaction is important to us. Please review our refund policy below.

Eligibility for Returns

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We accept returns for items that are unused, unopened, and in their original packaging. Requests must be made within 7 days of receiving your order.

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For hygiene and safety reasons, used or opened hair products cannot be returned.

Non-Returnable Items

• Opened or used products

• Items damaged due to misuse

• Sale or clearance items

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the item and packaging so we can assist you quickly.

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Refund Process

Once your return is approved and received, we will inspect the item. Approved refunds will be processed back to the original payment method within 5–10 business days.

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Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

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How to Request a Refund

To request a refund or return, please contact our customer support through the website’s contact page with your order number and reason for return.